A Poem About The Oxymoronic Nature Of IT ‘Support’

Dear IT support
Thanks for your reply
It didn’t really help
In fact it made me cry

I know how to send emails
And I can use Excel
(Though if I’m being honest
I can’t use it very well)

But when things just stop working
I don’t know what to do
And that is why I have to
Come and bother you

Some things are just beyond me
No doubt one of my flaws
But I cannot do my job
Until you start to do yours

So maybe you could just
Reset my password like I need
And with a bit less sarcasm
And a little bit more speed

It’s not like you’re all that busy
I don’t know why this is such a pain
All you seem to do all day
Is switch things off then on again

  21 comments for “A Poem About The Oxymoronic Nature Of IT ‘Support’

  1. January 26, 2021 at 6:05 am

    Dear Sir, thank you
    We’re endeavouring to
    Help you muddle through
    Since that’s what we’re paid to do,
    And you’re twenty third in the queue.

    Sir, I see your monthly payment’s overdue-
    No, don’t call us, Big Bazza’s gonna call on you.

    Liked by 1 person

    • January 26, 2021 at 6:31 am

      Thankfully most of my IT problems happen in work and the chances of that Big Bazza getting out of his chair are remote.

      Liked by 1 person

  2. January 26, 2021 at 6:08 am

    I hate calling computer support. Thanks goodness, either I’ve gotten better or computers have and I’ve not needed them in a long while. I only call if it needs an exorcism. Computers are great when they work, but maddening when they don’t.

    Liked by 1 person

    • January 26, 2021 at 6:33 am

      Often I know how to fix the problem myself and then this little box pops up telling me that I don’t have ‘permission’ and have to contact the ‘systems administrator’ who then just send me me passive aggressive emails telling me to try the thing that I don’t have permission to do…

      Liked by 1 person

      • January 26, 2021 at 6:41 am

        Our helpdesk at work was pretty good. I knew how to get in their system and fill out a ticket so once it was in the system, they had to come work on it.

        Liked by 1 person

      • January 26, 2021 at 6:46 am

        It’s fair to say ours is not very good. Or especially nice.

        Liked by 1 person

  3. January 26, 2021 at 7:07 am

    Beautiful. I wonder what any IT workers in your audience will have to say.

    Liked by 1 person

    • January 26, 2021 at 8:09 am

      It’ll take them 24-48 hours to respond so I’m not too worried

      Liked by 1 person

  4. January 26, 2021 at 8:14 am

    It takes years of training and decades of experience before you can turn something off and on again in the correct sequence.

    Liked by 2 people

    • January 26, 2021 at 8:26 am

      I don’t doubt it. It’s take me many years to master the art of seeming really knowledgeable about things I barely understand but I get away with it all the time now.

      Liked by 2 people

  5. January 26, 2021 at 9:07 am

    IT supporT IT Is True To say
    consTITuTes a TravesTy
    capITal supporT Is rare from Them
    usually quITe TacITurn men

    Liked by 1 person

    • January 26, 2021 at 10:27 am

      InTerpersonal skIlls do noT appear To be a prerequIsIte of IT work buT They would be of benefIT


  6. January 26, 2021 at 9:37 am


    Liked by 1 person

    • January 26, 2021 at 10:28 am

      Glad you like IT


  7. January 26, 2021 at 11:23 am

    My comment is in a queue and will be delivered as soon as electronically possible.


  8. January 26, 2021 at 2:05 pm


    Liked by 1 person

  9. January 26, 2021 at 4:25 pm

    IT people are like medieval priests. They talk to Cyber God in a special language and if you don’t do what they tell you, you end up excommunicated in Cyber Hell. Good luck.

    Liked by 2 people

    • January 26, 2021 at 6:10 pm

      I think I’ll need it


  10. January 30, 2021 at 3:47 am

    I used to work in IT customer service. I miss the coffee and donuts. BTW make sure it’s plugged in

    Seek Laughter in all things

    Liked by 1 person

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